Refund and Returns Policy

Return Eligibility

• Request a return within 7 days of receiving your item.
• The item must be unused, in the same condition as received, and in its original packaging.
• Gift cards, personalised items and final-sale items are not eligible for return.

How to Request a Return

Email info@nininino.com with your order number and details of the item you would like to return. Our team will guide you through the next steps.

Return Shipping

You are responsible for return shipping costs unless the item you received is defective or incorrect.

We recommend using a trackable shipping service when returning an item.

Refunds

Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved or declined.

Approved refunds are processed within 7 days. Refunds are returned to the original payment method. For orders paid by Cash on Delivery, please contact our team to confirm the refund arrangements.

Delayed or Missing Refunds

If you have not received an approved refund, check the relevant account or payment transaction history. If applicable, contact your payment provider to check its processing status.

If you still need assistance, email info@nininino.com with your order number.

Exchanges

We do not offer exchanges at this time. If you need a different size or colour, request a return under this policy and place a new order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or with an incorrect item, contact us immediately at info@nininino.com. Include your order number and photos of the product and packaging.

Our team will provide instructions on how to proceed.

Need Help?

For questions about returns or refunds, email info@nininino.com or visit our Contact Us page.