FAQs

Find answers to common questions about orders, delivery, payments, sizing and returns. For help with a specific order, contact our team.

What are the delivery charges within Pakistan?

The standard delivery charge within Pakistan is PKR 350. For more information, visit our Delivery Information page.

How long will delivery take?

Delivery timing depends on your location. Please contact our team with your delivery city, or your order number if you have already ordered, to confirm an estimated delivery time.

What payment methods do you accept?

We accept Easypaisa with full payment in advance and Cash on Delivery throughout Pakistan. International orders require full payment in advance. See our Payment Methods page.

How do I pay through Easypaisa?

Transfer the full amount to 03185659699, account holder Syeda Nosheen Abbas. Share your transaction reference and order number with our customer service team for manual payment verification. Never share your PIN, password or verification code.

Is Cash on Delivery available in my area?

Cash on Delivery is available throughout Pakistan. Pay the amount due in cash when your parcel is delivered. COD is not available for international orders.

Can I place an international order?

International orders require full payment in advance. Please contact our team before ordering to confirm delivery availability, international shipping charges and payment arrangements. The PKR 350 domestic delivery charge does not apply internationally.

How do I choose the right size?

Check the Standard Size Chart on the product page and choose from the available sizes before adding the item to your basket. If you need help, contact our team with the product name and the measurements you would like to check.

Can I return an item that does not fit or that I no longer want?

You can request a return within 7 days of receiving the item, provided it is unused, in its original condition and packaging, and eligible under our Returns & Refunds policy. Gift cards, personalised items and final-sale items are excluded.

Do you offer exchanges?

We do not offer direct exchanges. If you need a different size or colour, request a return under our returns policy and place a new order.

Who pays for return shipping?

You are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service. Contact our team for return instructions.

When will I receive my refund?

We inspect returned items and email you with the refund decision. Approved refunds are processed within 7 days. For orders paid by Cash on Delivery, contact our team to confirm refund arrangements. See our Returns & Refunds policy for details.

What if my item is damaged, defective or incorrect?

Contact us immediately at info@nininino.com with your order number and photos of the product and packaging. Our team will guide you through the next steps.

How can I contact customer service?

Email info@nininino.com, call +92 334 1229999, or use our Contact Us page. For existing orders, include your order number.

Who should I contact about collaborations or bulk orders?

Please send your enquiry through our Contact Us page or email info@nininino.com with details of your proposal or requirements.