Privacy Policy

Information We Collect

• Order and delivery details: Your name, email address, phone number, billing and delivery address, items ordered and order history.
• Account details: Information you provide when creating or managing a customer account.
• Payment verification: Payment method, transaction reference and any payment confirmation you share with us.
• Customer messages: Enquiries, order numbers, return requests and product or packaging photos you send through our contact form, email or WhatsApp.
• Technical information: IP address, browser and device information, pages visited and referral or campaign information collected through website tools, cookies and logs.

You can place an order without creating an account. We still need your contact and delivery details to fulfil the order.

How We Use Your Information

• Process orders, arrange delivery and verify payments.
• Manage customer accounts and provide order-related communications.
• Answer enquiries and handle returns or refunds.
• Maintain website functionality, investigate technical issues and help prevent misuse.
• Understand how visitors reach and use the store, and measure advertising performance.

Payments and Verification

Easypaisa payments are made to the account listed on our Payment Methods page and verified manually. We may use the transaction reference and payment confirmation you provide to match a payment to your order.

Easypaisa handles information entered in its own app or service under its own privacy terms. Do not send us your Easypaisa PIN, password or one-time verification code.

For Cash on Delivery orders, the courier receives the details needed to deliver your parcel and collect payment.

Who May Receive Your Information

Information may be handled by the services involved in running the store, including:

• Couriers, for delivery and Cash on Delivery collection.
• Website hosting, technical support and email services.
• Payment services, where needed for payment processing, verification or refunds.
• Meta and other website service providers whose tools operate on the site, as described below.

We may also disclose information where required by applicable law or to address fraud, security incidents or disputes.

Cookies and Advertising Tools

WordPress and WooCommerce use cookies and similar storage to support functions such as login sessions, shopping baskets and recently viewed products. WooCommerce also uses referral and campaign information to help identify how customers reach the store.

The website uses Meta Pixel, which can send information about website activity and browser or device identifiers to Meta for advertising measurement and targeting. This is separate from the cookies used to keep the shopping basket working.

Third-party pop-up tools, including MyPopUps, may process technical information when their content loads. Their handling of information is subject to their own privacy policies.

You can manage or delete cookies through your browser settings. Blocking cookies may affect login, basket or checkout functions. Meta also provides advertising and activity controls through its own account settings.

Contact Forms, WhatsApp and Social Links

When you contact us, we use the information in your message to respond and assist with your enquiry. Please share only the details needed to resolve it.

If you choose to contact us through WhatsApp or visit Facebook or Instagram links, those services handle information under their own privacy policies. Linked websites and third-party services are not controlled by Nini Nino.

Customer Reviews

If you submit a product review, the name shown with the review and its content may be visible to other visitors. Please avoid including phone numbers, addresses, payment details or other private information in a public review.

Data Retention and Security

Customer account and order records are not currently set to be automatically deleted after a fixed period. To request a review or deletion of your information, please contact our team.

Some records may need to be retained for order fulfilment, accounting, dispute resolution or applicable legal requirements. We will explain any relevant limitations when responding to a request.

We use website security measures to help protect information. No online transmission or storage system can be guaranteed completely secure. Keep your account password private.

International Visitors and Service Providers

Nini Nino operates in Pakistan. Information submitted by international customers may be processed in Pakistan. Hosting, messaging, advertising and other service providers may also process information in other countries, where privacy protections may differ.

Your Privacy Requests

You can contact us to request access to, correction of or deletion of personal information held about you. We may need to verify your identity before responding, and requests may be subject to applicable legal or record-keeping requirements.

If you receive promotional messages, you can use any opt-out instructions provided or contact us to ask that they stop.

Children’s Information

We sell children’s clothing, but ordering and customer support are intended for parents, guardians and adult shoppers. Please avoid submitting a child’s personal details or photographs unless they are needed for your enquiry.

Changes to This Policy

We may update this policy as the website or our practices change. The current version will be published on this page.

Contact Us

For privacy questions or requests, email info@nininino.com or use our Contact Us page.

Nini Nino by Childlike
Main GT Road, Rawat, Islamabad, Pakistan